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Step 2 of 8View steps
  1. Completed: Business Basics
  2. Call Situations
  3. Use Cases
  4. Services & Policies
  5. Knowledge Base
  6. Language & Voice
  7. Human Escalation
  8. Review & Submit

Step 2 · Call Situations

Choose when your AI should answer

Set the call situations RingDesk AI should cover for your business. You can refine escalation rules later.

Call coverage

Select one or more situations. The advanced option replaces the other coverage choices.