Step 3 of 8View steps

Completed: Business Basics
Completed: Call Situations
Use Cases
Services & Policies
Knowledge Base
Language & Voice
Human Escalation
Review & Submit

Step 3 · Use Cases

Choose what your AI should help with

Select the common customer requests RingDesk AI should collect, answer or route for your team.

Customer request types

Select at least one use case. These choices can be refined after your services and policies are added.

Take Booking RequestsRecommendedCollect preferred date, time, service, and customer details. Your team can confirm later.Answer FAQsRecommendedAnswer common questions using your approved business information.Take MessagesRecommendedCapture the caller's name, contact details, reason for calling and next action.Transfer to StaffOptionalRoute urgent or sensitive calls to a person when your escalation rules say so.Provide PricingOptionalShare approved pricing information once your services and policies are defined.

Booking requests are requests only

RingDesk AI will collect the customer's preferred time and details, then your team can review and confirm later.