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Step 5 of 8View steps
  1. Completed: Business Basics
  2. Completed: Call Situations
  3. Completed: Use Cases
  4. Completed: Services & Policies
  5. Knowledge Base
  6. Language & Voice
  7. Human Escalation
  8. Review & Submit

Step 5 · Knowledge Base

Add the knowledge customers ask for

Give your AI approved answers and business details. It will use this information as a draft knowledge base, not learn from calls automatically.

Your earlier setup information is already included

Business Basics and Services & Policies will be used to create initial knowledge items. Add extra FAQs and useful business facts here.

Frequently asked questions

Add the questions customers ask most often and the exact answer your AI is allowed to give.

No extra FAQs added yet

This step is optional because your existing business, service and policy information will still create initial knowledge items.

Useful business facts

Add short facts that do not fit in a FAQ, such as parking, service areas or accessibility details.

No extra business facts added yet.

Forbidden topics

Add topics the AI must not answer. It will take a message or follow your escalation rules instead.

No forbidden topics added yet.

Uploaded documents

Coming soon

Later you can upload approved menus, service guides and policy documents for processing and review.

Document upload stays disabled until Jesse's processing and file-security API is connected. Manual FAQs and business facts are available now.

Draft first, indexed only after review

Items saved in this step remain Draft. After setup submission, approved items can move through Processing to Indexed before the AI uses them.

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